Takeup Marketing believes in helping its customers as far as possible and therefore has a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within Not Applicable of placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the shipping process.
- Takeup Marketing does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be provided if the customer establishes that the quality of the product delivered is not satisfactory.
- In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and verified the issue at their end. This should be reported within Not Applicable of receiving the products.
- If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our Customer Service team within Not Applicable of receiving the product. After reviewing your complaint, the Customer Service Team will take an appropriate decision.
- For products that come with a manufacturer warranty, please refer issues directly to the respective manufacturer.
- In case any refunds are approved by Takeup Marketing, it will take Not Applicable for the refund to be processed to the end customer.